Refund & Returns Policy

At Kokler, we take pride in offering high-quality, natural body care products designed to nourish and pamper your skin and hair. Due to the nature of our products and for hygiene reasons, we do not accept returns or exchanges once the product has been opened or used.

Eligibility for Returns & Exchanges

We accept returns or exchanges only under the following conditions:
✅ You received a wrong product or an incorrect variant.
✅ The product was damaged or defective upon arrival.
✅ The item you received is expired or leaking.

How to Request a Return or Exchange

If your order meets the above criteria, please follow these steps:
1️⃣ Email us at [email protected] within 48 hours of receiving the product.
2️⃣ Attach clear photos of the product, packaging, and invoice.
3️⃣ Our team will review your request and respond within 2-3 business days.
4️⃣ If approved, we will arrange a replacement or issue a store credit (as applicable).

Important Notes

🚫 Returns or exchanges are not accepted for products that have been opened, used, or tampered with.
🚫 We do not offer refunds for personal preference, dislike of fragrance, or allergic reactions.
🚚 If eligible, we will arrange a pickup for damaged or incorrect products (subject to availability in your area).

For any questions, feel free to contact our support team at [email protected] or WhatsApp us at +91-890-116-1985.

Thank you for choosing Kokler!