Refund & Returns Policy

At Kokler, we take pride in offering high-quality, natural body care products designed to nourish and pamper your skin and hair. Due to the nature of our products and for hygiene reasons, we do not accept returns or exchanges once the product has been opened or used.

Eligibility for Returns & Exchanges

• We accept returns or exchanges only under the following conditions:
• You received a wrong product or an incorrect variant.
• The product was damaged or defective upon arrival.
• The item you received is expired or leaking.

How to Request a Return or Exchange

• If your order meets the above criteria, please follow these steps:
• Email us at [email protected] within 48 hours of receiving the product.
• Attach clear photos of the product, packaging, and invoice.
• Our team will review your request and respond within 2-3 business days.
• If approved, we will arrange a replacement or issue a store credit (as applicable).
• If replacements are accepted then , It will get delivered to you within 5-7 working days.

Important Notes

• Returns or exchanges are not accepted for products that have been opened, used, or tampered with.
• We do not offer any kind of refunds, all sales are final. and we only do exchanges as per the policy mentioned above.
• If eligible, we will arrange a pickup for damaged or incorrect products (subject to availability in your area).

For any questions, feel free to contact our support team at [email protected] or WhatsApp us at +91-890-116-1985.

Thank you for choosing Kokler!

Shipping Policy

Products are processed on the same date of placing the order and that order will get delivered to your end within 5 to 7 working days.

Replacement Time Frame: If replacements are accepted then , It will get delivered to you within 5-7 working days.