Thank you for shopping with Kokler. We strive to provide you with high-quality body care products and exceptional customer service. If for any reason you are not completely satisfied with your purchase, we offer a convenient returns and exchange policy to ensure your satisfaction.

Eligibility for Returns and Exchanges:

• We accept returns and exchanges within 3 days from the date of purchase.
• The item(s) must be unused, unopened, and in their original condition and packaging.
• Personalized or customized items are not eligible for returns or exchanges unless there is a manufacturing defect or error on our part.

Returns Process:

To initiate a return, please contact our customer support team at [email protected] within 15 days of receiving your order.

Our customer support team will provide you with instructions on how to proceed with the return, including the return address and any necessary forms. Please ensure that the item(s) are securely packaged to prevent damage during transit.

Exchange Process:

If you would like to exchange an item for a different size, scent, or product, please contact our customer support team within 15 days of receiving your order.

Our customer support team will guide you through the exchange process, including providing instructions on returning the original item and placing a new order for the desired item.

Exchanges are subject to product availability. If the requested item is not available, we will process a return and issue a refund for the original purchase.

Refunds:

• Refunds will be issued in the original form of payment used for the purchase.
• Please allow up to 7-10 days for the refund to be processed and reflected in your account.
• Shipping fees, if applicable, are non-refundable unless the return is due to our error or a defective product.

Damaged or Defective Products:

If you receive a damaged or defective product, please contact our customer support team within 48 hours of receiving the item(s) with a description and supporting photographs.

We will either replace the damaged or defective item(s) or issue a refund, depending on your preference and product availability.

Important Notes:

• We recommend using a trackable shipping method for returns and exchanges. We are not responsible for lost or missing packages.
• Return shipping costs are the responsibility of the customer, except in cases of our error or a defective product.
• We reserve the right to refuse returns or exchanges that do not meet the eligibility criteria mentioned above.

If you have any further questions or need assistance with your return or exchange, please reach out to our customer support team. We are here to help!

Kokler Customer Support:
Email: [email protected]
Phone: +91-9219-2222-55
Working Hours: 10am – 6pm